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Adult
12 Years
Child
2-11 Years
Infant
Under 2 years
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Contact Us

Description

FAQs

ContactUs_FAQs Description

FAQ


The sports equipment can be booked either through the travel agent who issued the ticket or through our web site, or it can be paid at airport.

Yes, but the following conditions should be considered: a-  It must be enclosed in a safe cage.  
 b-   It must not exceed 5 kilos in total ( pet + cage )    
c- It must have health certificates and vaccination according to the arrival country.
  d-   The cage must have normal size, so it can be place under or between seats.
 E-  In case of a dog, it must not be any kind of wild races. 

No , you are not allowed to book online . kindly refer to our GSA Office .

yes, you can book on regular flight only and that from our website www.flyaircairo.com

The rate of extra kilo for additional weight is depending on route of the flight .

Please note that the payment methods are Visa , Master Card ,Fawry or Knet service
Please contact us through our website or through our office https://www.flyaircairo.com/en/ContactUs
Yes please check from our website www.flyaircairo.com
While booking from our website please follow the steps that will be sent to your e-mail to pay.
The booking must be :
- From a computer
- Pre-travel 72 hours
- Currency in Egyptian pound
kinldy you can follow us on:
website www.flyaircairo.com 
Social Media  : air_cairo
Facebook :Air Cairo
Instgaram : Air Cairo 
Twitter : air_cairo

kindly note we do not have domestic flights
Yes, The price varies according to the service fees approved by each office

Before the flight by 24 hours, while in the case of payment by Fawrey it must be before the trip by 73 hours

It is not allowed on our website 
It is done while booking on our website :www.flyaircairo.com
you have to check with the office or send to res.rm@flycaircairo.com
yes you can in the same date of issue only  you booked the flight from the office which you booked the ticket from . 
you must have a hard copy with you at the airport
yes you can but you must have a soft or hard copy from the credit card
yes you can fill the charter request on our website www.flyaircairo.com

You can book a maximum of 9 seats in one booking (adults and children included), excluding infants.

Number of Infants is related to the number of responsible adults in the same reservation
example: If you book two adults you can book up to two infants.

The credit card holder must be one of the travelers in each online booking considering that if the customer failed to present the card used for purchasing the ticket(s) during check-in time, Air Cairo has the right to deny passenger boarding. 

No allowed weight for infants except the baby stroller which is free.

30 kilos in one piece + 7 kilos in hand bag for the regular flight /20 kilos in one piece + 5 kilos in hand bag for the charter flight

No, the refund must be done to the same credit card used for payment at the time of booking 

Reservation cancellation process takes no longer than 3 working days, however bank procedures takes at least three weeks to refund the money back to the passengers’ bank account.

30 kilos in one piece + 7 kilos in hand bag for the regular flight /20 kilos in one piece + 5 kilos in hand bag for the charter flight

Depending on the ticket fare basis and condition available in “PURCHASE CONDITIONS” 

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Refund Form

You can use this form to request a refund for any ticket purchased from flyaircairo.com The refund amount youre due is outlined in the fare conditions given to you when you made the booking Please note that all refunds are subject to a refund fee per passenger based on fare conditions Once youve submitted this form your booking will be cancelled.

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